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[S2E21] Conflict Resolution [BETTER]

The series depicts the everyday lives of office employees in the Scranton, Pennsylvania branch of the fictional Dunder Mifflin Paper Company. In the episode, Michael Scott (Steve Carell) resolves a conflict between Oscar Martinez (Oscar Nunez) and Angela Martin (Angela Kinsey), and then discovers a file of other unresolved complaints between staff members and he determines to resolve them. But Michael's attempts actually unearth old tensions and create new ones between the office employees. Meanwhile, an unkind comment from Dwight Schrute (Rainn Wilson) about being transferred causes Jim Halpert (John Krasinski) to seriously rethink his work situation.

[S2E21] Conflict Resolution

When Michael Scott (Steve Carell) hears Oscar Martinez (Oscar Nunez) complaining about Angela Martin's (Angela Kinsey) baby poster to Toby Flenderson (Paul Lieberstein), he intervenes and resolves the conflict by forcing Oscar to wear the poster like a t-shirt. Inspired, Michael wrestles the file outlining other unresolved office complaints from Toby, determined to resolve them all. Michael publicly reads all the outstanding complaints, even though they were supposed to be anonymous, which only serves to further increase office tensions. Pam Beesly (Jenna Fischer) is angered by a redacted complaint that she plans her wedding during office hours, a complaint she concludes was filed by Angela.

The Season Two DVD contains a number of deleted scenes from this episode. Notable cut scenes include Dwight finding his desk encircled in police tape, Dwight annoying the photographer in various ways, Michael discussing conflict and conflict resolution and dedicating himself to resolving all the old cases "before Toby can kill or rape another person", Dwight giving Pam "Level Red" security clearance, Meredith and Kevin getting their pictures taken, and Dwight being hassled by building security.[5]

Angela discovers she has not been invited to Pam's wedding. I.D. pictures are also being taken in the office, following Dwight's appointment as Honorary Security Advisor of the office park in "Drug Testing". Oscar complains to Human Resources Director Toby about Angela's baby poster. When Michael overhears the discussion, he tells Toby he wants to try to resolve the conflict himself. Using a manual, he decides that Oscar will wear a T-shirt of the poster so that Angela can look at it, but Oscar won't have to.

As Michael attempts to get one good group shot (at $20 a piece), Jim confesses to Pam that it was he who registered the complaint about Pam's wedding planning. The following day, he leaves a message on Pam's voicemail stating he won't be in because he has a doctor's appointment in the city, but we see that he is actually seeing Jan for a sales position at the Dunder Mifflin Stamford branch. Toby is seen storing the papers full of the conflicts in the warewighdth

In this clip, Michael attempts to resolve a conflict between Oscar and Angela. One application of this clip is to reiterate the idea that voluntary trade results in a "win win" situation. This clip also can be used when showing outcomes on an aggregate supply/aggregate demand framework. When we have a major increase in aggregate supply (something like the IT revolution in the 1990's) it results in lower levels of inflation and unemployment or a "win win" outcome. (maybe even win, win, win!)Season 2 Episode 21"Conflict Resolution" 041b061a72


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